Guest Experience Agent — Seamless Check-ins, Daily Pay

Evolution Hospitality; Oakland (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Evolution Hospitality is hiring a Front Desk Agent in Oakland, CA. You will be the face of the hotel, delivering warm welcomes, smooth check-ins, and friendly farewells while managing reservations and guest requests with precision.

Ideal candidates bring hospitality experience, strong communication, and the ability to multitask in a fast-paced hotel environment. This is a full-time on-site role at Kissel Uptown Oakland offering competitive benefits and career growth within Evolution Hospitality.

Qualifications

• High school diploma or equivalent is required or preferred.
• Experience in a hotel or related field is preferred.
• Familiarity with hotel management software and MS Office is expected.

Responsibilities

• Deliver warm, guest-centric service at check-in/check-out and throughout the stay.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and turn challenges into positive guest outcomes.
• Multitask by handling reservations, arrivals/departures, and billing details efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Evolution Hospitality is hiring a Front Desk Agent in Oakland, CA. You will be the face of the hotel, delivering warm welcomes, smooth check-ins, and friendly farewells while managing reservations and guest requests with precision.

Ideal candidates bring hospitality experience, strong communication, and the ability to multitask in a fast-paced hotel environment. This is a full-time on-site role at Kissel Uptown Oakland offering competitive benefits and career growth within Evolution Hospitality.