Guest Experience Front Desk Agent

Highgate Hotels, LP; Deer Park (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Highgate Hotels, LP is seeking a Front Desk Agent at Residence Inn Cherry Hill in Cherry Hill, New Jersey. The role handles guest check-in/check-out, answers questions, and promotes hotel services while maximizing occupancy and guest satisfaction.

The ideal candidate will have strong customer service skills, solid computer experience, and the ability to multitask in a fast-paced environment. This full-time hourly position offers a stable schedule and growth opportunities.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Strong communication and customer service skills.
• Ability to multitask and prioritize deadlines.

Responsibilities

• Assist guests with check-in and check-out in a friendly, efficient manner.
• Answer inquiries about restaurants, transportation and entertainment.
• Follow cash handling and credit policies.
• Balance and prepare closing paperwork per hotel standards.
• Maintain knowledge of rates, packages and promotions.

Skills

Customer service

Communication

Multitasking

Friendly demeanor

Attention to detail

Education

High School diploma or equivalent

College coursework helpful

Tools

Computer experience

Job description

Highgate Hotels, LP is seeking a Front Desk Agent at Residence Inn Cherry Hill in Cherry Hill, New Jersey. The role handles guest check-in/check-out, answers questions, and promotes hotel services while maximizing occupancy and guest satisfaction.

The ideal candidate will have strong customer service skills, solid computer experience, and the ability to multitask in a fast-paced environment. This full-time hourly position offers a stable schedule and growth opportunities.