Guest Experience Lead & Front Desk Trainer

Aimbridge Hospitality; Dallas (TX); Vor Ort; USD 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

Paid time off

Employee Assistance Program

401k

Zusammenfassung

Aimbridge Hospitality seeks a Front Desk Lead in Dallas, TX. You will train new Front Desk Agents, greet and register guests, and ensure outstanding service throughout their stay. You will also handle reservations, the front desk phone, and concierge tasks, balancing guest needs with brand standards.

Ideal candidates bring leadership experience, strong communication, and a customer-first mindset to maximize guest satisfaction and smooth hotel operations.

Qualifikationen

• High School diploma or equivalent required; college coursework preferred.
• Experience in a hotel or related field with leadership experience preferred.
• Positive, upbeat personality with a commitment to guest service.
• Ability to multi-task, be detail-oriented, and solve problems for guests and associates.
• Clear communication and quick decision-making abilities.
• Comfort with handling cash and basic arithmetic.

Aufgaben

• Lead front desk training for new agents and serve as a role model.
• Greet and register guests, manage reservations, and assist with concierge duties.
• Provide outstanding guest service during stay and settle accounts at checkout.
• Maintain professional appearance and adhere to brand standards.
• Collaborate with departments to ensure smooth hotel operations.
• Handle guest inquiries and resolve issues promptly and tactfully.

Kenntnisse

Leadership experience

Guest service excellence

Communication

Multitasking

Problem solving

Training/mentoring

Attention to detail

Cash handling

Ausbildung

High School diploma

Jobbeschreibung

Aimbridge Hospitality seeks a Front Desk Lead in Dallas, TX. You will train new Front Desk Agents, greet and register guests, and ensure outstanding service throughout their stay. You will also handle reservations, the front desk phone, and concierge tasks, balancing guest needs with brand standards.

Ideal candidates bring leadership experience, strong communication, and a customer-first mindset to maximize guest satisfaction and smooth hotel operations.