Guest Experience Front Desk Agent

Mcr-Hotels; Club View Acres (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

The Hampton Inn Charlotte/Matthews is seeking a friendly Front Desk Agent to ensure guests have a warm welcome and a smooth check-in and check-out experience. You will coordinate guest needs, provide hotel information, and uphold the highest standards of service throughout the stay.

Ideal candidates will bring hospitality experience, strong english communication skills, and the ability to stay calm and courteous during peak times.

Qualifications

• Experience in a hospitality or service environment preferred.
• Ability to greet guests warmly and manage check-in/out efficiently.
• Willingness to work varied shifts including evenings, nights, weekends, and holidays.
• Strong communication and active listening skills.

Responsibilities

• Check-in/Check-out processing in a timely manner.
• Provide guests with information on hotel services and local area.
• Address guest requests and issues with courtesy and professionalism.
• Maintain a clean, organized front desk area and lobby.

Skills

Guest relations

Communication

Name use

Guest satisfaction

Recovery

Phone etiquette

Job description

The Hampton Inn Charlotte/Matthews is seeking a friendly Front Desk Agent to ensure guests have a warm welcome and a smooth check-in and check-out experience. You will coordinate guest needs, provide hotel information, and uphold the highest standards of service throughout the stay.

Ideal candidates will bring hospitality experience, strong english communication skills, and the ability to stay calm and courteous during peak times.