Front Desk Guest Experience Specialist

Tbc-Hotels; Newark (DE); On-site; USD 29,000 - 42,000; Full time

Job summary

The Hampton Inn & Suites Wilmington Christiana is seeking a friendly Front Desk Associate to welcome guests, check in/out, and manage reservations, coordinating with-housekeeping and other departments to ensure a smooth stay. You'll process payments, answer questions, resolve concerns, and help guests with requests while remaining calm, organized, and guest-focused in a fast-paced setting.

Hotel experience is a plus; flexibility for weekend shifts is required.

Qualifications

• Genuinely enjoys working with and helping people.
• Friendly, professional, approachable demeanor.
• Dependable and punctual.
• Good communication with guests and coworkers.
• Can multitask and stay organized in a fast-paced environment.
• Comfortable using computers and hotel systems.
• Willing to work weekends and holidays based on hotel needs.

Responsibilities

• Welcome guests and provide a friendly and efficient check-in and check-out experience
• Manage reservations, modifications, cancellations, and guest information
• Process payments and handle cash and credit card transactions accurately
• Answer questions about the hotel, amenities, policies, and local area
• Respond to guest requests and help resolve concerns professionally and promptly
• Communicate with Housekeeping, Maintenance, and other departments to help keep hotel operations running smoothly
• Assist guests with luggage, transportation, packages, messages, and other needs
• Help manage room availability and communicate room status with Housekeeping
• Prepare and assist with daily occupancy and revenue reports
• Balance and reconcile your cash drawer according to hotel procedures
• Promote hotel amenities, services, and available upgrades
• Follow hotel safety and security procedures
• Jump in and help the team wherever needed to create a seamless guest experience

Skills

Customer service

Hospitality mindset

Multitasking

Communication

Job description

The Hampton Inn & Suites Wilmington Christiana is seeking a friendly Front Desk Associate to welcome guests, check in/out, and manage reservations, coordinating with-housekeeping and other departments to ensure a smooth stay. You'll process payments, answer questions, resolve concerns, and help guests with requests while remaining calm, organized, and guest-focused in a fast-paced setting.

Hotel experience is a plus; flexibility for weekend shifts is required.