Guest Services Specialist - Front Desk

Magnus Hotels LLC; Illinois; On-site; USD 32,000 - 38,000; Full time

Job summary

Magnus Hotels LLC in Illinois is seeking a Front Desk Agent to greet guests, check them in/out, and ensure a smooth arrival experience. You will register and assign rooms, confirm reservations, and respond promptly to guest inquiries and requests.

Ideal candidates bring prior customer service or hospitality experience, strong communication skills, and the ability to stay organized while juggling multiple tasks in a fast-paced environment.

Qualifications

• Previous experience in customer service, front desk service, or other related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Front desk

Build rapport

Organizational skills

Written and verbal communication

Job description

Magnus Hotels LLC in Illinois is seeking a Front Desk Agent to greet guests, check them in/out, and ensure a smooth arrival experience. You will register and assign rooms, confirm reservations, and respond promptly to guest inquiries and requests.

Ideal candidates bring prior customer service or hospitality experience, strong communication skills, and the ability to stay organized while juggling multiple tasks in a fast-paced environment.