Guest Experience Concierge - Front Office (Free Meals)

Montage Hotels & Resorts; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid Time Off

Free meal with shifts

Hotel discounts

Job summary

Montage Hotels & Resorts is seeking a Front Office Agent in Chicago to warmly welcome guests, assist with check-in/check-out, and ensure personalized service. You will coordinate with departments to optimize the guest experience and maintain accurate guest records.

The role requires strong communication, math skills, and proficiency with Word, Excel, PowerPoint, and Outlook, with a base hourly pay and comprehensive benefits.

Qualifications

• High School Diploma or equivalent, Bachelor's Degree preferred.
• Minimum of two years experience in a hotel operations environment.
• Minimum of two years experience in customer service.
• Possess basic math skills and have the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English well.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, as well as folios, invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

Skills

Customer service

Communication skills

English proficiency

Mathematics basics

Microsoft Office

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage Hotels & Resorts is seeking a Front Office Agent in Chicago to warmly welcome guests, assist with check-in/check-out, and ensure personalized service. You will coordinate with departments to optimize the guest experience and maintain accurate guest records.

The role requires strong communication, math skills, and proficiency with Word, Excel, PowerPoint, and Outlook, with a base hourly pay and comprehensive benefits.