Front Desk Agent-Rooms-Hyatt Centric Chicago Magnificent Mile

Hyatt Centric Chicago Magnificent Mile; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hyatt Centric Chicago Magnificent Mile seeks a Front Desk Agent to warmly welcome guests, manage smooth check-ins/outs, and provide local tips. You will respond to inquiries with professionalism and empathy, helping guests enjoy a memorable stay in downtown Chicago, with the support of Davidson Hospitality Group.

A strong service mindset and teamwork are essential. Join a team that values guest satisfaction, operational excellence, and career growth within a premier hospitality organization.

Qualifications

• Customer service experience, preferably hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.

Responsibilities

• Provide exceptional guest service and check-in/out efficiently.
• Respond to inquiries and resolve issues with empathy and professionalism.
• Assist guests with recommendations and information about local attractions and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean, organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Guest relations

Education

High School diploma or equivalent

Tools

PMS software

Computer systems

Job description

Property Description

Are you ready to take your hospitality career to new heights? Join the team at Hyatt Centric Chicago Magnificent Mile, a premier hotel in the heart of downtown Chicago! As a vibrant and modern property, we are seeking passionate individuals to be part of our team. Located just steps from the iconic Magnificent Mile, our hotel offers an unparalleled experience for both guests and employees alike. With sleek and contemporary design, state-of-the-art amenities, and a commitment to exceptional service, Hyatt Centric Chicago Magnificent Mile is the perfect place to advance your career in the hospitality industry. As a member of our team, you will have access to opportunities for growth and development, as well as a supportive and inclusive work environment. Join us and be part of a team that is dedicated to creating memorable moments for our guests.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience requiredStrong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $23.50 - USD $24.50 /Hr.