Guest Experience Front Desk Agent

Highgate; Cherry Hill Township (NJ); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Front Office Agent at Residence Inn Cherry Hill, NJ. The role focuses on attentive guest service during check-in, stay, and checkout, while maximizing occupancy and room revenue. Experience in hotels and solid computer skills are preferred.

Responsibilities include handling inquiries, following cash policies, knowing promotions, and maintaining professionalism. Benefits and full-time opportunities accompany a dynamic hospitality team.

Qualifications

• Customer service experience preferred.
• Must be able to multitask and prioritize departmental functions.
• Effective verbal and written communication with guests and team members.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare paperwork for shift closing according to hotel standards.
• Be familiar with rate quoting and promotions as listed in the Red Book.
• Maintain a clean work area and assist guests with safe deposit boxes.

Skills

Customer service

Multitasking

Communication skills

Education

High School diploma or equivalent

College coursework helpful

Job description

Highgate Hotels is seeking a Front Office Agent at Residence Inn Cherry Hill, NJ. The role focuses on attentive guest service during check-in, stay, and checkout, while maximizing occupancy and room revenue. Experience in hotels and solid computer skills are preferred.

Responsibilities include handling inquiries, following cash policies, knowing promotions, and maintaining professionalism. Benefits and full-time opportunities accompany a dynamic hospitality team.