Guest Experience Front Desk Agent

mcrhotels.com; Charlotte (NC); Hybrid; USD 17,000 - 25,000; Full time

Job summary

The Front Desk Agent at MCR Universal will greet guests with warmth, check them in/out efficiently, and address guest needs in a timely, hospitable manner. You will balance rate knowledge, mail handling, and rate promotions to ensure smooth arrivals and departures.

You should be comfortable in a fast-paced hotel setting, able to follow guidelines, stay organized, and communicate clearly. A can-Do attitude and guest-service mindset are essential for success.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
• Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
• Rate Schedule: Up-to-date understanding of room rates, promotions.

Skills

Can-Do Attitude

Communication Skills

Listening

Conflict Resolution

Guest Service

Hospitality

Education

Experience in hospitality/related field

Job description

The Front Desk Agent at MCR Universal will greet guests with warmth, check them in/out efficiently, and address guest needs in a timely, hospitable manner. You will balance rate knowledge, mail handling, and rate promotions to ensure smooth arrivals and departures.

You should be comfortable in a fast-paced hotel setting, able to follow guidelines, stay organized, and communicate clearly. A can-Do attitude and guest-service mindset are essential for success.