Guest Experience Specialist

M&R Hotel Management; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

M&R Hotel Management is seeking a Guest Service Agent to deliver warm, efficient front desk service from check-in to check-out. You will be the primary contact for guests, resolve issues promptly, and coordinate with housekeeping and other departments to ensure a smooth stay.

The role requires excellent communication, a passion for hospitality, and the ability to thrive in a fast-paced environment while maintaining a high level of guest satisfaction.

Qualifications

• Front desk service with warmth and professionalism.
• Thrives in a fast-paced environment and handles guest requests gracefully.
• Strong communication to explain room types, rates, and hotel policies.

Responsibilities

• Check-in and check-out procedures with accuracy and security.
• Serve as the primary guest contact and resolve inquiries and concerns.
• Use the PMS to create, modify, and cancel reservations; manage walk-ins and occupancy.
• Coordinate with Housekeeping and other departments; log guest requests and incidents.
• Assist with administrative tasks and maintain shift reports.

Skills

Hospitality mindset

Customer service

Communication skills

Multitasking

Attention to detail

Tools

PMS system

Job description

M&R Hotel Management is seeking a Guest Service Agent to deliver warm, efficient front desk service from check-in to check-out. You will be the primary contact for guests, resolve issues promptly, and coordinate with housekeeping and other departments to ensure a smooth stay.

The role requires excellent communication, a passion for hospitality, and the ability to thrive in a fast-paced environment while maintaining a high level of guest satisfaction.