Front Desk Agent

Palms Hospitality; Tampa (FL); Hybrid; USD 19,000 - 29,000; Full time

Benefits offered by this job

PTO

Health insurance

Employee discounts

Career-growth opportunities

Job summary

Palms Hospitality is seeking a Front Desk Agent in Tampa, FL to warmly greet guests and efficiently manage check-in/check-out while handling inquiries and requests. You will coordinate with housekeeping and maintenance to ensure a smooth experience and maintain accurate records of reservations and payments.

The ideal candidate has strong customer-service skills, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and stay calm under pressure is required.
• OPERA PMS experience (training available) is a plus.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage check-in and check-out processes.
• Handle guest inquiries, complaints, and requests.
• Manage room reservations and modifications.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance teams.
• Maintain a clean, organized, and efficient front desk area.
• Uphold hotel policies, safety standards, and brand guidelines.

Skills

Customer service

Communication

Multitasking

Professional appearance

Problem-solving

Cash handling

Hospitality experience

Tools

OPERA PMS

Job description

The Front Desk Agent is the face of the hotel, responsible for welcoming guests, managing check-ins and check-outs, handling inquiries, and ensuring a smooth, positive guest experience. This role requires excellent customer service, strong communication skills, and the ability to multitask in a fast-paced environment.

• Greet guests warmly and professionally upon arrival
• Manage check-in and check-out processes
• Handle guest inquiries, complaints, and requests
• Manage room reservations and modifications
• Process payments and maintain accurate records
• Coordinate with housekeeping and maintenance teams
• Maintain a clean, organized, and efficient front desk area
• Uphold hotel policies, safety standards, and brand guidelines

Requirements

• Prior hotel or customer-service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Proficiency with OPERA PMS systems (training available)
• Professional appearance and positive attitude
• Experience in hospitality or front-office operations
• Problem-solving and conflict-resolution skills
• Cash-handling accuracy and attention to detail
• Competitive hourly pay based on experience
• Shifts may include mornings, evenings, weekends, and holidays
• Benefits may include PTO, health insurance, employee discounts, and career-growth opportunities