Guest Experience Specialist — Front Desk & Hospitality

New York Manhattan Times Square; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

M&R Hotel Management is seeking a friendly front desk agent to deliver warm, efficient service from check-in to check-out. You will be the first point of contact for guests, ensuring a smooth experience and resolving requests with a customer-focused mindset.

Ideal candidates are passionate about hospitality, capable of multitasking in a fast-paced environment, and flexible to work overnights, weekends, and holidays as business needs require.

Qualifications

• Experience in front desk or guest services.
• Strong communication and empathy.
• Ability to work flexible shifts including nights and weekends.

Responsibilities

• Welcome guests and execute smooth check-in/check-out procedures.
• Resolve guest concerns promptly and professionally.
• Coordinate with Housekeeping and other departments to fulfill guest needs.
• Handle calls, inquiries, and requests in a courteous manner.

Skills

Guest service

Check-in procedures

Communication

Problem solving

Tools

PMS software

Job description

M&R Hotel Management is seeking a friendly front desk agent to deliver warm, efficient service from check-in to check-out. You will be the first point of contact for guests, ensuring a smooth experience and resolving requests with a customer-focused mindset.

Ideal candidates are passionate about hospitality, capable of multitasking in a fast-paced environment, and flexible to work overnights, weekends, and holidays as business needs require.