Front Desk Guest Experience Specialist

MCR Hotels; Dunn (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral bonuses

Career advancement

Health, Dental, Vision Insurance

Job summary

The Front Desk Agent role at MCR Hotels focuses on delivering a friendly arrival and departure experience, greeting guests with warmth, and efficiently handling check-in and check-out. You will collaborate with team members to maintain spotless cleanliness and high guest satisfaction while supporting event-related needs and hotel operations.

Candidates should be 18+, willing to work evenings, nights, weekends and holidays, and able to follow established guidelines with a positive, can-do

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Greet guests with a warm, upbeat welcome at arrival and during their stay.
• Use guests’ names whenever possible to enhance their experience.
• Support guest satisfaction initiatives and address issues with hospitality and urgency.
• Foster strong knowledge of hotel features and amenities to assist guests.
• Assist with events and groups as needed and stay informed about hotel operations.
• Handle check-in/check-out efficiently and follow up to ensure room satisfaction.

Skills

Guest relations

Communication

Teamwork

Conflict resolution

English proficiency

Tools

Front desk software

Phone system

Job description

The Front Desk Agent role at MCR Hotels focuses on delivering a friendly arrival and departure experience, greeting guests with warmth, and efficiently handling check-in and check-out. You will collaborate with team members to maintain spotless cleanliness and high guest satisfaction while supporting event-related needs and hotel operations.

Candidates should be 18+, willing to work evenings, nights, weekends and holidays, and able to follow established guidelines with a positive, can-do