Guest Experience Agent — Welcoming Check-In & Service

MCR; DeLand (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Job summary

MCR's Courtyard Deland in Deland, Florida is seeking a Front Desk Agent to ensure a warm arrival and departure experience, greet guests, and handle requests in a timely, hospitable manner.

You will maintain knowledge of room rates and promotions, communicate clearly, and work a varied schedule including evenings and weekends. This role emphasizes guest satisfaction, teamwork, and spotless front desk operations.

Qualifications

• Experience in hospitality or service preferred.
• Must have a positive attitude and willingness to learn.
• Must understand and follow established guidelines.
• Ability to work well under high pace and pressure.
• Strong listening and conflict resolution skills.
• Excellent communication and guest service mindset.
• Must be 18 years or older.
• Willing to work varied shifts including evenings/weekends.
• Punctuality and reliability required.

Responsibilities

• Efficient check-in and check-out for guests.
• Provide room rate information and promotions.
• Receive and note incoming mail per shift checklist.
• Address guest needs promptly with hospitable service.
• Maintain front desk area clean and organized.

Skills

Hospitality experience

Positive attitude

Follow guidelines

Handle pace under pressure

Active listening

Conflict resolution

Clear communication

Guest service orientation

Age 18+

Flexible scheduling

Job description

MCR's Courtyard Deland in Deland, Florida is seeking a Front Desk Agent to ensure a warm arrival and departure experience, greet guests, and handle requests in a timely, hospitable manner.

You will maintain knowledge of room rates and promotions, communicate clearly, and work a varied schedule including evenings and weekends. This role emphasizes guest satisfaction, teamwork, and spotless front desk operations.