Guest Experience Front Desk Agent

Hotel Yountville; Canton, Northern (OH, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Hotel Yountville in Canton, OH is seeking a part-time Front Desk Associate to warmly greet guests, check them in and out, and assist with reservations.

You will handle charges, know rates and procedures, and work with a friendly team to deliver outstanding guest experiences; this role requires flexibility with schedules including nights, weekends, and holidays. Proficiency with basic computer systems and cash handling is essential.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Team-oriented and focused on guest experiences.
• Ability to work in an office environment and use computer systems.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Assist in pre-registration and reservation blocking when needed.
• Post charges accurately and know hotel rates and discounts.
• Maintain knowledge of front office procedures and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Process same-day reservations and follow cancellation/relocation procedures.

Skills

High work ethic

Varying schedules

Team player

Effective communication

Job description

Hotel Yountville in Canton, OH is seeking a part-time Front Desk Associate to warmly greet guests, check them in and out, and assist with reservations.

You will handle charges, know rates and procedures, and work with a friendly team to deliver outstanding guest experiences; this role requires flexibility with schedules including nights, weekends, and holidays. Proficiency with basic computer systems and cash handling is essential.