Hotel Reservations Specialist

Bardessono Hotel and Spa; Yountville (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Bardessono Hotel and Spa in Yountville, CA seeks a Guest Services Agent to deliver warm, professional service at the front desk. You will handle reservations, answer guest inquiries, and assist with group bookings while maximizing room revenue and average rate using standard rate quotes.

The role requires excellent communication, multitasking, and adherence to hotel standards. Prior hotel experience is required; a high school diploma is mandatory, with college coursework in related fields

Qualifications

• Must maintain warm and friendly demeanor at all times.
• Must be able to communicate effectively verbally and in writing with guests and staff.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with hotel standards.

Responsibilities

• Handle reservations and enter bookings into the computer per SOPs.
• Communicate availability to wholesalers and coordinate with Sales for group bookings.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Upsell rooms and maximize revenue using standard rate quotes.
• Support front desk operations and assist guest services as needed.

Skills

Guest service

Communication

Multitasking

Attentive service

Education

High School diploma or equivalent

College coursework in related field

Tools

Reservation system

Multiple computer programs

Job description

Bardessono Hotel and Spa in Yountville, CA seeks a Guest Services Agent to deliver warm, professional service at the front desk. You will handle reservations, answer guest inquiries, and assist with group bookings while maximizing room revenue and average rate using standard rate quotes.

The role requires excellent communication, multitasking, and adherence to hotel standards. Prior hotel experience is required; a high school diploma is mandatory, with college coursework in related fields