Front Desk Agent

TPG Hotels and Resorts

Youngstown (OH)

On-site

USD 28,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Hotel discounts within the TPG portfolio

Job summary

A leading hotel company in Youngstown, Ohio is looking for a Front Desk Agent to provide exceptional service to guests. Responsibilities include check-in/check-out processes, managing reservations, answering inquiries, and ensuring a welcoming experience. Candidates should have strong communication skills and a service-oriented mindset. This role offers competitive benefits including health insurance and retirement plans.

Qualifications

Strong guest service orientation required.
Basic accounting skills preferred.
Proficient in computer use and office equipment.
Excellent written and verbal communication skills.

Responsibilities

Greet guests and assist with the check-in process.
Handle check-out procedures and process payments.
Answer incoming calls and respond to inquiries.
Manage room reservations and cancellations.
Assist guests with requests and resolve complaints.
Monitor access and maintain security protocols.
Handle cash transactions accurately.

Skills

Guest service orientation

Basic accounting skills

Communication skills

Organizational skills

Time management skills

Education

High school education or equivalent experience

Job description

Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

Responsibilities

Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts. Ensure accuracy in billing and resolve payment-related queries.
Phone and Email Communication: Answer incoming calls, direct calls to the appropriate department or person, and provide information or assistance. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Manage mail and packages, maintain the visitor log, organize files, and ensure the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergencies and provide assistance to guests and staff as needed.

Skills and Qualifications

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions

Physical work is a primary part of many hotel and resort jobs. Physical requirements include extended standing and walking, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits