Guest Experience Front Desk Agent

Ascent Hospitality; Birmingham (AL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Benefits

Dental & Vision

Life Insurance

401k Match

Paid PTO

Uniforms Provided

Hotel Discount

Job summary

Ascent Hospitality in Birmingham, AL, is seeking a Front Desk Agent to greet guests, check in/out, upsell services, and provide superb service while following brand standards and security procedures.

Candidates should have excellent communication and organizational skills, basic computer skills, and the ability to work flexible shifts. Prior hotel front desk experience is preferred; High school education or equivalent required.

Qualifications

• Excellent communication and organizational skills.
• Ability to read, write and speak English; interact with guests and team members.

Responsibilities

• Greet guests with a sincere welcome and maintain professional demeanor.
• Handle the registration and check-out process accurately.
• Provide information on hotel, rates and amenities; upsell where appropriate.
• Maintain brand standards and security procedures; manage payments and records.

Skills

Customer Service

Communication

English Proficiency

Teamwork

Flexible Shifts

Multitasking

Education

High School or Equivalent

Job description

Ascent Hospitality in Birmingham, AL, is seeking a Front Desk Agent to greet guests, check in/out, upsell services, and provide superb service while following brand standards and security procedures.

Candidates should have excellent communication and organizational skills, basic computer skills, and the ability to work flexible shifts. Prior hotel front desk experience is preferred; High school education or equivalent required.