Guest Experience Front Desk Agent

GF Hotels & Resorts; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

GF Hotels & Resorts in Atlanta, GA seeks a friendly front desk agent to greet guests, manage accounts, and answer inquiries to ensure an outstanding stay.

You will check guests in/out, handle reservations, coordinate with housekeeping, and help guests with room rates, amenities, rewards programs, and special requests. Strong communication and a customer-first attitude are essential.

The role requires the ability to handle busy phone lines and online bookings with professionalism and accuracy.

Qualifications

• Experience answering calls and handling stressful situations.
• Excellent interpersonal, time management, and organization.
• 1+ year hotel industry experience preferred.
• Proficient with Microsoft Office and reservation systems.
• Must have graduated high school or GED.

Responsibilities

• Field customer complaints when necessary
• Communicate with housekeeping to ensure guest rooms are ready
• Welcome, register, check-in, and check-out guests, provide keys and room numbers, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Communication

Education

High school diploma / GED

Tools

Microsoft Office

Reservation management systems

Job description

GF Hotels & Resorts in Atlanta, GA seeks a friendly front desk agent to greet guests, manage accounts, and answer inquiries to ensure an outstanding stay.

You will check guests in/out, handle reservations, coordinate with housekeeping, and help guests with room rates, amenities, rewards programs, and special requests. Strong communication and a customer-first attitude are essential.

The role requires the ability to handle busy phone lines and online bookings with professionalism and accuracy.