Guest Experience Lead — Night Audit & Front Desk

GF Hotels & Resorts; Atlanta (GA); On-site; USD 21,000 - 29,000; Full time

Job summary

GF Hotels & Resorts in Atlanta is seeking a Front Desk Agent/Night Auditor who will be the first impression for guests, delivering warm, professional service while handling check-ins, check-outs, and reservations. You will coordinate with housekeeping and other teams, stay calm in a fast-paced environment, and maintain accurate guest records and payments, including cashless transactions.

The role requires flexible availability, including nights, weekends, and holidays, with a strong guest-first

Qualifications

• One year of front desk, hospitality, or customer service experience preferred.
• Experience with Opera Cloud or similar property management system is a plus.
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to stay calm, organized, and effective in a fast-paced environment.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Greet every guest with a warm, friendly, and professional welcome.
• Handle guest check-ins and check-outs accurately and efficiently.
• Verify reservations, room assignments, payment methods, and guest details.
• Respond promptly and thoughtfully to guest questions, requests, and concerns.
• Answer and route incoming phone calls in a courteous and professional manner.
• Process guest payments accurately using cashless systems and maintain proper transaction records.
• Partner with Housekeeping, Engineering, Security, and other departments to ensure seamless guest experiences.
• Stay knowledgeable about hotel services, amenities, and local attractions.
• Address guest concerns with professionalism and escalat when needed.
• Accurately document guest requests, incidents, and shift notes in the pass-on log.
• Follow all hotel safety, security, confidentiality, and emergency procedures.
• Maintain a clean, organized, and welcoming front desk area.
• Support the team by completing other duties as assigned.

Skills

Guest service

Communication

Organization

Problem solving

Teamwork

Tools

Opera Cloud

Job description

GF Hotels & Resorts in Atlanta is seeking a Front Desk Agent/Night Auditor who will be the first impression for guests, delivering warm, professional service while handling check-ins, check-outs, and reservations. You will coordinate with housekeeping and other teams, stay calm in a fast-paced environment, and maintain accurate guest records and payments, including cashless transactions.

The role requires flexible availability, including nights, weekends, and holidays, with a strong guest-first