Guest Experience Floor Lead & Team Coach

Lululemon Athletica; Hendersonville (TN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Job summary

lululemon is seeking a Guest Experience Lead for The Streets of Indian Lake Pop-Up to ensure a high-caliber in-store experience. You will lead from the floor, educate guests on product features, and support daily sales goals while acting as Supervisor on Duty when needed.

You will contribute to an inclusive, energetic team environment, participate in hiring decisions, and coach peers to deliver exceptional service while upholding lululemon's standards and values.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• Education: High school diploma/GED/equivalent, or above

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Customer service

Leadership

Education

High school diploma or GED

Job description

lululemon is seeking a Guest Experience Lead for The Streets of Indian Lake Pop-Up to ensure a high-caliber in-store experience. You will lead from the floor, educate guests on product features, and support daily sales goals while acting as Supervisor on Duty when needed.

You will contribute to an inclusive, energetic team environment, participate in hiring decisions, and coach peers to deliver exceptional service while upholding lululemon's standards and values.