Floor Supervisor - Hospitality & Guest Experience

Lucky Strike Entertainment Corporation; United States; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation, Paid Sick Leave, Holidays

Discounts: Bowling, Waterpark, and in‑

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on each shift, support teams across bowling, arcade, F&B, bar, and events, and deliver a guest experience that drives repeat visits.

You will coach hourly staff, manage guest issues gracefully, help maintain area readiness, and contribute to sales through engagement and promotions—while modeling a floor-first work style.

Qualifications

• 1–2 years in hospitality, food/beverage, retail, or guest-facing environments.
• Strong ability to motivate and coach a team in a fast-paced setting.
• Excellent communication and guest-resolution skills.
• Hands-on leadership with a floor-first approach.
• Basic financial awareness including labor and sales goals.

Responsibilities

• Own the floor on every shift, ensure smooth service across bowling, arcade, food & beverage, bar and events.
• Step into any position as needed to maintain speed, service standards and guest satisfaction.
• Coach and develop hourly team members on service standards, safety practices and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and promotions.
• Maintain facility readiness, lane conditions, arcade functionality and smooth front/back of house operations.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational skills.

Skills

Leadership

Coaching

Guest service

Communication

Operational awareness

Cash handling

Flexibility

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on each shift, support teams across bowling, arcade, F&B, bar, and events, and deliver a guest experience that drives repeat visits.

You will coach hourly staff, manage guest issues gracefully, help maintain area readiness, and contribute to sales through engagement and promotions—while modeling a floor-first work style.