In Room Dining Coordinator

Jobs2Web; Newport Beach (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Irvine Company is seeking an In Room Dining Coordinator to support Pelican Hill’s guest services. You will handle room service calls, take orders, and coordinate with kitchen staff to ensure accurate and timely deliveries.

Applicants should have at least 6 months in food service, possess a California Food Handler Card (or obtain before start), and demonstrate professionalism with high-profile guests. This role emphasizes guest satisfaction and accuracy.

Qualifications

• Strong communication skills.
• California Food Handler Card (or ability to obtain before start).
• Minimum six months experience in food service, preferably in a hotel/resort.
• Experience delivering high level guest service to guests of high social standing with discretion and professionalism.
• Strong attention to detail and the ability to multitask.
• Professional with management staff and other employees.

Responsibilities

• Answer Room Service calls and take food and beverage orders from guests.
• Be knowledgeable about menu items, including preparation, ingredients and pricing.
• Maintain a professional appearance and friendly attitude toward guests, other employees and management staff.
• Coordinate with kitchen staff and servers to ensure smooth delivery of orders.
• Record guest charges, gratuities and cash transactions in accordance with department policies.
• Follow all sanitation, health department guidelines and safety procedures.

Job description

At The Resort at Pelican Hill, we’re proud of our accolades, but we know our employees are our most important asset. Newport Beach’s only Five-Star resort is looking to add Five-Star employees to our team of more than 1,000 hard working, outgoing and dedicated hospitality professionals. If you think you have what it takes to create personalized, memorable experiences for Pelican Hill’s discerning guests from near and far, we want to get to know you.

Position Summary:

Job Duties:

The primary responsibilities of the In Room Dining Coordinator include:

• The In Room Dining Coordinator is responsible for efficiently and courteously answering the Room Service telephone and taking food and beverage orders from guests.
• They must be knowledgeable about all menu items, including preparation, ingredients and pricing.
• An In Room Dining Coordinator must maintain a professional appearance and friendly attitude toward guests, other employees and management staff.

Responsibilities include:

• Review all materials concerning arrival schedules for return guests, VIPs and dignitaries, daily events and function sheets.
• Review specials for the day, understand and use the procedures for up-selling food and beverage items.
• Answer phone calls promptly and accurately record the requested items.
• Place order in accordance with departmental policies and procedures.
• Record covers, handle special orders and check for out of stock items.
• If manager is not available, ensure each outgoing order complies with the guest’s request before delivery to the room.
• Establish and maintain a working relationship with the kitchen staff and servers to ensure a smooth delivery of orders.
• Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• Follow all standard food handling, sanitation and health department guidelines.
• Record all guest charges, gratuities and cash transactions accurately in accordance with department policies and procedures.
• Recognize and address any problems resulting from guest complaints, obtaining assistance from manager if necessary.
• Notify management of unsafe conditions, needed maintenance of tables, or related equipment and any accidents.
• Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications:

• Ability to communicate effectively.
• Possess current health department certifications required to work in a restaurant.
• Minimum six (6) months experience working in food service, preferably in a hotel/resort environment.
• Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
• Strong attention to detail and the ability to handle multiple tasks.
• Ability to work with management staff and other employees in a professional manner.
• Must have current California Food Handler Card or willingness and ability to obtain California Food Handling Card before first day of employment.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.