Guest Experience & Facilities Coordinator

CBRE Group, Inc.; Boston (MA); Hybrid; USD 40,000 - 50,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Boston to deliver world-class customer service to employees and guests at a designated building. You will be the first point of contact, greet visitors, manage passes, and ensure security protocols are followed.

You will also handle phones, arrange activities, coordinate services, and address inquiries with a professional, service-oriented mindset, contributing to a positive workplace experience.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.

Responsibilities

• Serve as first point of contact for entering the facility, greet visitors, issue passes, and follow security protocols.
• Answer phones professionally, create presentations, and address groups of varying sizes.
• Coordinate recreational, dining, and business activities for requestors.
• Manage work orders for janitorial/maintenance and coordinate workplace services.
• Address inquiries or complaints with professional customer service.

Skills

Communication skills

Organizational skills

Inquisitive mindset

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Coordinator in Boston to deliver world-class customer service to employees and guests at a designated building. You will be the first point of contact, greet visitors, manage passes, and ensure security protocols are followed.

You will also handle phones, arrange activities, coordinate services, and address inquiries with a professional, service-oriented mindset, contributing to a positive workplace experience.