Guest Experience & Facilities Coordinator

CBRE Group, Inc.; Mountain View (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

CBRE Group, Inc. in Mountain View is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests.

You will greet entrants, issue passes, answer calls, organize events, coordinate services, and ensure security procedures are followed. The role emphasizes professional communication and collaboration with a diverse team to create a welcoming and safe workplace.

Responsibilities

• First point of contact for all entrants; issue visitor and parking passes per security protocols.
• Answer phones professionally and create presentations for groups.
• Arrange and confirm recreational, dining, and business activities.
• Manage janitorial or maintenance work orders; coordinate workplace services.
• Acknowledge inquiries; provide solutions with professional service.
• Organize on-site events; secure space, set up, tear down, deliveries.
• Follow property-specific security and emergency procedures.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain information clearly; follow manager's directions; execute duties with defined methods.

Skills

Visitor greeting

Customer service

Event coordination

Vendor coordination

Communication skills

Job description

CBRE Group, Inc. in Mountain View is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests.

You will greet entrants, issue passes, answer calls, organize events, coordinate services, and ensure security procedures are followed. The role emphasizes professional communication and collaboration with a diverse team to create a welcoming and safe workplace.