Workplace Experience Coordinator - Mountain View, CA

CBRE Group, Inc.; Mountain View (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

CBRE Group, Inc. in Mountain View seeks a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests in a designated building. You will be the first point of contact and play a key role in creating a welcoming daily experience.

This role includes greeting visitors, issuing passes, coordinating events, managing workplace services such as mail and onboarding, and coordinating with vendors to ensure smooth operations.

Responsibilities

• First point of contact for all visitors, greeting them warmly and issuing passes.
• Answer the phone professionally and coordinate meetings and presentations.
• Arrange recreational, dining, and business activities on behalf of the requestor.
• Coordinate workplace services including mail, office supplies, onboarding, and janitorial requests.
• Handle inquiries and complaints with a professional, customer-service-driven approach.
• Organize and manage on-site events and coordinate vendors.

Job description

\"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience\"

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.