Guest Experience & Facilities Coordinator

CBRE Group, Inc.; Cleveland, Northern (OH, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Cleveland to deliver world-class customer service to employees and guests. You will greet visitors, issue passes, handle calls, coordinate events, and manage workspace services while following security protocols.

This role requires strong communication and organizational skills, ability to lift up to 50 lbs, and proficiency with Microsoft Office. You will work with vendors and support onsite events in a professional, service-driven

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Ability to follow standard work routines and procedures.
• Strong communication skills to convey information clearly.
• Ability to lift up to 50 lbs as needed.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent organizational skills and curiosity.

Responsibilities

• First point of contact for visitors, issuing passes and following security protocols.
• Answer phone professionally and assist with information.
• Coordinate recreational, dining, and business activities for requesters.
• Manage maintenance work orders and workplace services such as mail and supplies.
• Address inquiries and provide customer-service oriented solutions.
• Plan and support on-site events, including setup and teardown.
• Follow security procedures and assist during emergencies.
• Coordinate with vendors providing services to the workplace.
• Explain information clearly and follow manager directions.
• Apply existing procedures to solve routine problems with limited discretion.

Skills

Communication skills

Organizational skills

Follow basic work routines

Customer service mindset

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

CBRE is seeking a Workplace Experience Coordinator in Cleveland to deliver world-class customer service to employees and guests. You will greet visitors, issue passes, handle calls, coordinate events, and manage workspace services while following security protocols.

This role requires strong communication and organizational skills, ability to lift up to 50 lbs, and proficiency with Microsoft Office. You will work with vendors and support onsite events in a professional, service-driven