Guest Experience & Facilities Coordinator

CBRE Group, Inc.; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator located in Columbus, Ohio. This role focuses on delivering exceptional customer service to employees and guests, managing facility entries, organizing events, and coordinating workplace services. Responsibilities include greeting visitors, issuing passes, resolving inquiries, and ensuring safety protocols are followed. Ideal candidates should excel in communication and organization to foster a welcoming environment for all.

Responsibilities

• Serve as the first contact for facility entrants and greet them warmly.
• Issue visitor and parking passes while adhering to security protocols.
• Provide memorable first impressions through professional phone communication.
• Organize recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance orders and coordinate workplace services.
• Address inquiries or complaints and provide professional solutions.
• Plan and manage on-site events including setup and teardown.
• Follow security and emergency procedures to ensure safety.
• Coordinate with vendors supplying services to the workplace.
• Communicate detailed information clearly within the team.

Job description

CBRE Group, Inc. is seeking a Workplace Experience Coordinator located in Columbus, Ohio. This role focuses on delivering exceptional customer service to employees and guests, managing facility entries, organizing events, and coordinating workplace services. Responsibilities include greeting visitors, issuing passes, resolving inquiries, and ensuring safety protocols are followed. Ideal candidates should excel in communication and organization to foster a welcoming environment for all.