Workplace Experience Coordinator - Cleveland

CBRE Group, Inc.; Cleveland, Northern (OH, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Cleveland to deliver world-class customer service to employees and guests. You will greet visitors, issue passes, handle calls, coordinate events, and manage workspace services while following security protocols.

This role requires strong communication and organizational skills, ability to lift up to 50 lbs, and proficiency with Microsoft Office. You will work with vendors and support onsite events in a professional, service-driven

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Ability to follow standard work routines and procedures.
• Strong communication skills to convey information clearly.
• Ability to lift up to 50 lbs as needed.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent organizational skills and curiosity.

Responsibilities

• First point of contact for visitors, issuing passes and following security protocols.
• Answer phone professionally and assist with information.
• Coordinate recreational, dining, and business activities for requesters.
• Manage maintenance work orders and workplace services such as mail and supplies.
• Address inquiries and provide customer-service oriented solutions.
• Plan and support on-site events, including setup and teardown.
• Follow security procedures and assist during emergencies.
• Coordinate with vendors providing services to the workplace.
• Explain information clearly and follow manager directions.
• Apply existing procedures to solve routine problems with limited discretion.

Skills

Communication skills

Organizational skills

Follow basic work routines

Customer service mindset

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Must be able to lift up to 50 lbs unassisted as needed.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.