Guest Experience & Facilities Associate

CBRE; Swiftwater (Monroe County); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Disability Insurance

Paid holidays

Job summary

CBRE is seeking a Workplace Experience Associate to deliver world-class customer service to employees and visitors in a designated building. You will greet guests, issue passes, coordinate activities, and support security and operations to ensure a safe, welcoming environment.

The role involves handling inquiries, delivering new hire orientation, coordinating meetings, and maintaining brand-aligned client materials, while collaborating with vendors and teams to optimize service delivery.

Qualifications

• High School Diploma or GED with 3-4 years of job‑related experience.
• Comprehensive understanding of processes, procedures, systems, and concepts within own job function.
• In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Advanced organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all visitors; greet, issue passes, and escort to proper location.
• Answer phones professionally; create presentations and speak to groups.
• Arrange and confirm recreational, dining, and business activities.
• Approve janitorial or maintenance work orders and address vendor/staff issues.
• Resolve inquiries/complaints professionally; provide solutions.
• Oversee team support including office supplies, meeting coordination, and equipment care.
• Review client materials for brand guideline compliance.
• Follow security and emergency procedures; notify management for safety.
• Deliver new hire orientation, training, and coaching; present to groups.
• Gather and analyze data to identify solutions with minimal precedent.
• Suggest process improvements to increase efficiency.
• Evaluate and communicate complex content concisely.

Skills

Customer service

MS Office

Organizational skills

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Associate to deliver world-class customer service to employees and visitors in a designated building. You will greet guests, issue passes, coordinate activities, and support security and operations to ensure a safe, welcoming environment.

The role involves handling inquiries, delivering new hire orientation, coordinating meetings, and maintaining brand-aligned client materials, while collaborating with vendors and teams to optimize service delivery.