Workplace Experience Associate

CBRE, Inc.; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Associate to deliver world‑class customer service to employees and guests in a designated building. You will be the first point of contact, greet visitors, issue passes, escort guests, and enforce security protocols to maintain a safe, professional environment.

You will answer phones professionally, coordinate meetings and events, arrange activities, oversee supplies and equipment, and support onboarding and training for new hires.

Responsibilities

• First point of contact for visitors; greet, issue passes, escort guests, follow security protocols.
• Answer phones professionally and present to groups.
• Arrange and confirm recreational, dining, and business activities.
• Approve janitorial or maintenance work orders; address vendor issues.
• Resolve inquiries or complaints from employees and guests; provide solutions.
• Oversee office support: supplies, meeting coordination, equipment care.
• Review client materials to ensure brand alignment.
• Follow security and emergency procedures; notify management for safety.
• Deliver new hire orientation, training, and coaching; speak to groups.
• Follow manager directions and work with minimal supervision.
• Gather and analyze data to solve problems with little precedent.
• Support own and related teams; suggest process improvements.
• Communicate unusual content concisely and logically.

Job description

About the Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.