Workplace Experience Specialist

CBRE Group, Inc.; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Associate to deliver world‑class customer service to employees and guests in a designated building. You will be the first point of contact, greet visitors, issue passes, escort guests, and enforce security protocols to maintain a safe, professional environment.

You will answer phones professionally, coordinate meetings and events, arrange activities, oversee supplies and equipment, and support onboarding and training for new hires.

Responsibilities

• First point of contact for visitors; greet, issue passes, escort guests, follow security protocols.
• Answer phones professionally and present to groups.
• Arrange and confirm recreational, dining, and business activities.
• Approve janitorial or maintenance work orders; address vendor issues.
• Resolve inquiries or complaints from employees and guests; provide solutions.
• Oversee office support: supplies, meeting coordination, equipment care.
• Review client materials to ensure brand alignment.
• Follow security and emergency procedures; notify management for safety.
• Deliver new hire orientation, training, and coaching; speak to groups.
• Follow manager directions and work with minimal supervision.
• Gather and analyze data to solve problems with little precedent.
• Support own and related teams; suggest process improvements.
• Communicate unusual content concisely and logically.

Job description

CBRE Group, Inc. is seeking a Workplace Experience Associate to deliver world‑class customer service to employees and guests in a designated building. You will be the first point of contact, greet visitors, issue passes, escort guests, and enforce security protocols to maintain a safe, professional environment.

You will answer phones professionally, coordinate meetings and events, arrange activities, oversee supplies and equipment, and support onboarding and training for new hires.