Workplace Experience Associate

CBRE, Inc.; Pennsylvania; In loco; USD 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

CBRE, Inc. seeks a Workplace Experience Associate to deliver world-class customer service to employees and guests in a designated building. You will act as the first point of contact, greet visitors, issue passes, and ensure smooth reception operations.

You will also support event coordination, assist with meetings, respond to inquiries, and help with office logistics and security procedures to maintain a safe and welcoming environment.

Competenze

• Excellent customer service skills.
• Strong verbal and written communication.
• Ability to greet visitors and manage passes.

Mansioni

• Greet visitors and guests and issue passes, following security protocols.
• Coordinate and assist with meetings, events, and activities in the building.
• Answer phones professionally and support clients and guests.

Descrizione del lavoro

About the Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.