Guest Experience Executive Team Leader

Dev; Fitchburg (WI); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) plan

Employee discount

Paid vacation and holidays

Job summary

A major retail company in Fitchburg is seeking an Executive Team Leader for Service & Engagement to enhance the shopping experience. This role involves managing a team focused on guest satisfaction, driving store sales, and ensuring optimal staffing. Candidates should possess strong interpersonal skills and a degree or equivalent experience. The position offers a competitive salary and comprehensive benefits, underscoring the company's commitment to employee welfare.

Qualifications

• Able to access all areas of the building to respond to issues.
• Strong cognitive skills for analysis and decision-making.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Build a knowledgeable Guest Advocate team focused on service.
• Drive sales and manage team contributions to profitability.
• Recruit and plan for staffing needs effectively.
• Manage team leader training and development.
• Create accountability culture through performance management.

Skills

Strong interpersonal and communication skills

Manage conflict

Strong business acumen

Problem analysis

Decision making

Prioritize tasks

Education

4-year degree or equivalent experience

Job description

A major retail company in Fitchburg is seeking an Executive Team Leader for Service & Engagement to enhance the shopping experience. This role involves managing a team focused on guest satisfaction, driving store sales, and ensuring optimal staffing. Candidates should possess strong interpersonal skills and a degree or equivalent experience. The position offers a competitive salary and comprehensive benefits, underscoring the company's commitment to employee welfare.