Guest Experience & Events Manager

Ricoh USA, Inc.; Birmingham (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Ricoh USA, Inc. is seeking a Hospitality Customer Experience Manager in Birmingham, AL. You will lead workplace hospitality, concierge, meeting and event services, and client experience operations in a professional corporate setting, acting as the face of Ricoh and delivering exceptional service.

You will manage day-to-day operations, events, vendors, and workplace services while fostering relationships with clients and colleagues in a fast-paced environment.

Qualifications

• Minimum 3+ years in hospitality, concierge, customer experience or related field.
• Experience leading teams and client-facing operations.
• Strong proficiency with MS Office programs.

Responsibilities

• Lead hospitality and concierge operations for client and employee experiences.
• Be the primary contact for hospitality services, executive support, and visitor experiences.

Skills

Leadership experience

Customer experience

Event coordination

Microsoft Office

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

Job description

Ricoh USA, Inc. is seeking a Hospitality Customer Experience Manager in Birmingham, AL. You will lead workplace hospitality, concierge, meeting and event services, and client experience operations in a professional corporate setting, acting as the face of Ricoh and delivering exceptional service.

You will manage day-to-day operations, events, vendors, and workplace services while fostering relationships with clients and colleagues in a fast-paced environment.