Guest Experience & Events Coordinator

Global Business Transformation Solutions, LLC (GBTS); Boston (MA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Guest Experience & Reception professional to deliver concierge-level services for clients, visitors, and staff. You will greet guests, manage arrivals, answer inquiries, and maintain a polished reception area.

The role includes conference room preparation, catering support, and collaboration with IT for AV needs. You’ll support events, provide beverage services, and help maintain workplace hospitality standards while ensuring rooms and spaces are ready for daily

Qualifications

• High School Diploma or GED.
• Minimum of 1 year of work experience; client service-oriented experience preferred.
• Strong customer service skills, including tact and professionalism when handling client concerns.
• Good verbal and written communication skills.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Working knowledge of Microsoft Office, Outlook, Word, and Excel.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Responsibilities

• Deliver concierge-level reception for clients, visitors, attorneys, executives, and employees.
• Greet visitors, issue badges, and manage arrivals.
• Answer calls and direct inquiries with professionalism.
• Maintain a polished, organized reception area.
• Coordinate services to enhance the workplace experience.
• Monitor schedules to prepare rooms and hospitality needs.
• Prepare, inspect, and reset conference rooms with AV and materials.
• Provide food and beverage service for meetings and events.
• Ensure meeting rooms remain clean and stocked throughout the day.
• Assist with meeting execution, room turnover, and post‑event breakdowns.
• Troubleshoot basic AV equipment and coordinate with tech support.
• Support cross-functional workplace operations and services.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Opensity Solutions is seeking a Guest Experience & Reception professional to deliver concierge-level services for clients, visitors, and staff. You will greet guests, manage arrivals, answer inquiries, and maintain a polished reception area.

The role includes conference room preparation, catering support, and collaboration with IT for AV needs. You’ll support events, provide beverage services, and help maintain workplace hospitality standards while ensuring rooms and spaces are ready for daily