Guest Experience & Event Services Specialist

City of Norfolk, VA; Norfolk (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Vacation & sick leave

Pension plan

Life insurance

Medical and dental

457 deferred compensation

Parking

Job summary

The City of Norfolk seeks a Visitor Services Assistant for The Slover, a premier downtown venue with library branches, archives, a café and flexible event spaces. The role emphasizes creating memorable visitor experiences and coordinating spaces and staff to ensure smooth events.

Responsibilities include scheduling, client liaison, setup/teardown, and basic AV support while maintaining contractual adherence and high service standards. Occasional evenings and weekends are required.

Qualifications

• Two-year associate's degree or equivalent required.
• One year of customer service experience preferred.
• Ability to work evenings and weekends as needed.

Responsibilities

• Facilitate event scheduling and provide rental information.
• Respond to customer inquiries and resolve issues per policies.
• Coordinate with clients on setup, requirements and contracts.
• Assist with event space setup and teardown including AV.
• Provide audio/visual assistance during events.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Flexibility

Education

Associate degree

Tools

Microsoft Office Suite

Job description

The City of Norfolk seeks a Visitor Services Assistant for The Slover, a premier downtown venue with library branches, archives, a café and flexible event spaces. The role emphasizes creating memorable visitor experiences and coordinating spaces and staff to ensure smooth events.

Responsibilities include scheduling, client liaison, setup/teardown, and basic AV support while maintaining contractual adherence and high service standards. Occasional evenings and weekends are required.