Visitor Experience & Events Coordinator

City of Norfolk; Norfolk (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

The City of Norfolk is seeking a Visitor Services Assistant for The Slover, a premier downtown destination that houses library branches, archives, and venue rentals. The role aims to create a memorable visitor experience and supports events spaces and staff across seven floors.

Essential tasks include scheduling events, preparing rental packages, assisting clients, coordinating set-up and A/V support, and ensuring contract compliance while working flexible evenings and weekends.

Qualifications

• Work requires a two year associate's degree or equivalent.
• One year of customer service experience is required.
• Microsoft Office familiarity and ability to learn new programs.

Responsibilities

• Facilitate event scheduling by checking available spaces and holding dates.
• Prepare and distribute rental packages with policies, rates and venue info.
• Respond to inquiries and resolve client or public problems per policies.
• Coordinate facility and equipment setup and work with organizers.
• Provide audio/visual help during events and assist with teardown.

Skills

Customer service

Communication

Flexible schedule

Microsoft Office

Education

Two year associate's degree

Job description

The City of Norfolk is seeking a Visitor Services Assistant for The Slover, a premier downtown destination that houses library branches, archives, and venue rentals. The role aims to create a memorable visitor experience and supports events spaces and staff across seven floors.

Essential tasks include scheduling events, preparing rental packages, assisting clients, coordinating set-up and A/V support, and ensuring contract compliance while working flexible evenings and weekends.