Visitor Services Assistant

City of Norfolk, VA; Norfolk (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Vacation & sick leave

Pension plan

Life insurance

Medical and dental

457 deferred compensation

Parking

Job summary

The City of Norfolk seeks a Visitor Services Assistant for The Slover, a premier downtown venue with library branches, archives, a café and flexible event spaces. The role emphasizes creating memorable visitor experiences and coordinating spaces and staff to ensure smooth events.

Responsibilities include scheduling, client liaison, setup/teardown, and basic AV support while maintaining contractual adherence and high service standards. Occasional evenings and weekends are required.

Qualifications

• Two-year associate's degree or equivalent required.
• One year of customer service experience preferred.
• Ability to work evenings and weekends as needed.

Responsibilities

• Facilitate event scheduling and provide rental information.
• Respond to customer inquiries and resolve issues per policies.
• Coordinate with clients on setup, requirements and contracts.
• Assist with event space setup and teardown including AV.
• Provide audio/visual assistance during events.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Flexibility

Education

Associate degree

Tools

Microsoft Office Suite

Job description

Description

The City of Norfolk is seeking a Visitor Services Assistant for The Slover. This position develops and assists in overseeing events spaces and staff, creating a memorable experience for every visitor.

The City of Norfolk is seeking a Visitor Services Assistant for The Slover. This position develops and assists in overseeing events spaces and staff, creating a memorable experience for every visitor. The Slover is a premier destination located in downtown Norfolk that contains a branch of the Norfolk Public Library system, the Sargeant Memorial Collection Archives, the Roy E. Hendrix Business center, Creative Studios, Venue Rentals, and a Café. The Slover encompasses three centuries of architecture which spans 138,000 square feet across seven floors. The City of Norfolk is a permanent Carnival cruise hub welcoming 150,000 guests a year. At just two blocks from the hub, The Slover is a destination for visitation, information, and activities for tourists in addition to our robust visitation from residents. The Slover’s Visitor Services team has a significant impact on the perception of The Slover and the City of Norfolk among guests, patrons, and clients. The role of the Visitor team is more than just greeting visitors or executing an event; it's about developing a positive rapport with the public and demonstrating reasons for them to return in the future.

Departmental Hiring Salary Range: $20.2 Houlry

Essential Functions

• Facilitate event scheduling by checking for available spaces and requesting dates to be placed on hold. Prepare and distribute rental packages and policies with rates and venue information.
• Provide customer service support by responding to customer inquiries, feedback, and problems. Resolve problems or complaints from clients and the public in accordance with established policies and procedures.
• Communicate with clients on facility and equipment setup options and materials needed to achieve desired results. Ensure adherence to requirements, agreements, and contractual obligations. Work closely with the event organizer prior to and during the event to ensure event goals and requests are achieved.
• Assist in executing event space set-up and tear-down as per communicated event time, needs and or requests, i.e., appropriate room layout and audio/visual.
• Provide audio/visual assistance and troubleshooting to patron/clients in event spaces as need be during the event.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One years experience in customer service.

Additional Preferred Experience

• Communicate effectively orally and in writing.
• Ability to work with patrons from any demographic, as part of a team, and a flexible schedule.
• Ability to solve problems, make decisions, and handle multiple priorities.
• Familiarity in Microsoft Office Suite and ability to learn new programs.
• Ability to lift and carry 25 pounds.

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.

Work Hours

Workdays and hours will vary depending on organizational needs and event schedules. This position will require flexibility to work evening and weekend shifts.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction