Visitor Services Assistant

City of Norfolk; Norfolk (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

The City of Norfolk is seeking a Visitor Services Assistant for The Slover, a premier downtown destination that houses library branches, archives, and venue rentals. The role aims to create a memorable visitor experience and supports events spaces and staff across seven floors.

Essential tasks include scheduling events, preparing rental packages, assisting clients, coordinating set-up and A/V support, and ensuring contract compliance while working flexible evenings and weekends.

Qualifications

• Work requires a two year associate's degree or equivalent.
• One year of customer service experience is required.
• Microsoft Office familiarity and ability to learn new programs.

Responsibilities

• Facilitate event scheduling by checking available spaces and holding dates.
• Prepare and distribute rental packages with policies, rates and venue info.
• Respond to inquiries and resolve client or public problems per policies.
• Coordinate facility and equipment setup and work with organizers.
• Provide audio/visual help during events and assist with teardown.

Skills

Customer service

Communication

Flexible schedule

Microsoft Office

Education

Two year associate's degree

Job description

The City of Norfolk is seeking a Visitor Services Assistant for The Slover. This position develops and assists in overseeing events spaces and staff, creating a memorable experience for every visitor. The Slover is a premier destination located in downtown Norfolk that contains a branch of the Norfolk Public Library system, the Sargeant Memorial Collection Archives, the Roy E. Hendrix Business center, Creative Studios, Venue Rentals, and a Café. The Slover encompasses three centuries of architecture which spans 138,000 square feet across seven floors. The City of Norfolk is a permanent Carnival cruise hub welcoming 150,000 guests a year. At just two blocks from the hub, The Slover is a destination for visitation, information, and activities for tourists in addition to our robust visitation from residents.

The Slover’s Visitor Services team has a significant impact on the perception of The Slover and the City of Norfolk among guests, patrons, and clients. The role of the Visitor team is more than just greeting visitors or executing an event; it's about developing a positive rapport with the public and demonstrating reasons for them to return in the future.

Departmental Hiring Salary Range: $20.2 Houlry

Essential functions include but are not limited to:

• Facilitate event scheduling by checking for available spaces and requesting dates to be placed on hold. Prepare and distribute rental packages and policies with rates and venue information.

• Provide customer service support by responding to customer inquiries, feedback, and problems. Resolve problems or complaints from clients and the public in accordance with established policies and procedures.
• Communicate with clients on facility and equipment setup options and materials needed to achieve desired results. Ensure adherence to requirements, agreements, and contractual obligations. Work closely with the event organizer prior to and during the event to ensure event goals and requests are achieved.
• Assist in executing event space set-up and tear-down as per communicated event time, needs and or requests, i.e., appropriate room layout and audio/visual.
• Provide audio/visual assistance and troubleshooting to patron/clients in event spaces as need be during the event.

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One years experience in customer service.

Additional Preferred Experience:

• Communicate effectively orally and in writing.
• Ability to work with patrons from any demographic, as part of a team, and a flexible schedule.
• Ability to solve problems, make decisions, and handle multiple priorities.
• Familiarity in Microsoft Office Suite and ability to learn new programs.
• Ability to lift and carry 25 pounds.

• Valid Driver's License may be required depending on assignment.

Work Hours: Workdays and hours will vary depending on organizational needs and event schedules. This position will require flexibility to work evening and weekend shifts.