Casino F&B Supervisor - Guest Experience Leader

Bally's Baton Rouge; Baton Rouge (LA); On-site; USD 24,000 - 34,000; Full time

Job summary

Bally's Baton Rouge is seeking an experienced supervisor to oversee restaurant operations, ensuring high-quality guest service and adherence to standards. The role includes managing staffing, inventory, and food/beverage quality checks to support a premier gaming experience for guests.

The ideal candidate has at least three years of supervisory restaurant experience, strong teamwork and communication skills, and the ability to interact professionally with guests and team members.

Qualifications

• At least three years of supervisory experience in restaurant operations.
• Gaming industry experience preferred.
• Professional demeanor with the ability to interact with guests and team members.
• Excellent teamwork and communication skills.

Responsibilities

• Ensure consistent high-quality service to all team members and guests.
• Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Assist in quality checks for all food and beverage presentations and displays.
• Oversee inventory and maintain/order supplies to serve guests.
• Monitor staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Communicate pertinent information to senior staff and other team members.
• Uphold confidentiality policies and company procedures.

Skills

Supervisory experience

Guest service

Teamwork

Interpersonal skills

Written and verbal communication

Education

High school diploma or GED

Job description

Bally's Baton Rouge is seeking an experienced supervisor to oversee restaurant operations, ensuring high-quality guest service and adherence to standards. The role includes managing staffing, inventory, and food/beverage quality checks to support a premier gaming experience for guests.

The ideal candidate has at least three years of supervisory restaurant experience, strong teamwork and communication skills, and the ability to interact professionally with guests and team members.