Guest Relations & Events Concierge

Bally’s Corporation; Baton Rouge (LA); On-site; USD 11,000 - 19,000; Full time

Job summary

Bally's Corporation is seeking a Player's Club Representative in Baton Rouge, LA to assist guests with promotions, events, lodging, and transportation while delivering outstanding service.

You will build guest relations, handle reservations, answer inquiries, and promote upcoming events. A high school diploma is preferred; Louisiana Gaming Permit may be required. Flexible shifts including nights and weekends are possible.

Qualifications

• Customer-facing role with strong communication and problem-solving abilities.
• Ability to manage guest inquiries, reservations and promotions knowledge.
• Professional demeanor and teamwork within a casino environment.

Responsibilities

• Assist and inform guests on promotions, events, lodging and transportation.
• Build guest relations and ensure a welcoming atmosphere.
• Handle reservations for events, promotions and accommodations.
• Answer calls and maintain up-to-date knowledge of casino offerings.
• Promote upcoming events and communicate details across departments.
• Book event, hotel and restaurant reservations as requested.
• Adhere to company policies and resolve guest issues while preserving relationships.

Skills

Guest service

Reservations handling

Phone etiquette

Promotions knowledge

Casino knowledge

Education

High school diploma or GED

Tools

Casino tracking programs

Job description

Bally's Corporation is seeking a Player's Club Representative in Baton Rouge, LA to assist guests with promotions, events, lodging, and transportation while delivering outstanding service.

You will build guest relations, handle reservations, answer inquiries, and promote upcoming events. A high school diploma is preferred; Louisiana Gaming Permit may be required. Flexible shifts including nights and weekends are possible.