Guest Experience Director — Luxury Front Office

Auberge Resorts Collection; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Auberge is seeking a Director of Front Office at The Knox, Auberge Collection in Dallas to lead all front office operations, shaping guest and team member experiences. This role partners with the Hotel Manager and senior leaders to drive guest satisfaction, loyalty, and financial performance through strategic leadership and seamless service.

The ideal candidate brings 2–4 years of luxury hotel front office leadership, outstanding communication, and a passion for delivering world-class guest

Qualifications

• 2–4 years of experience as a front office leader within a luxury hotel environment preferred.
• Strong communication, concise direction, and professional demeanor required.
• Passion for delivering exceptional guest service and creating memorable experiences.
• Proficiency with multiple hotel computer systems and a solid understanding of hotel operations.

Responsibilities

• Lead, mentor, and develop front office team members to foster excellence and accountability.
• Oversee the guest journey from pre-arrival to departure for a seamless experience.
• Develop and implement departmental SOPs and training materials.
• Ensure personalized, high-quality service aligned with luxury standards.
• Collaborate with Hotel Manager and other departments to optimize operations and guest satisfaction.
• Monitor guest feedback and drive strategies to improve satisfaction scores.
• Resolve guest concerns promptly and with professional service recovery.
• Drive departmental performance focusing on guest experience and financial results.

Skills

Communication

Leadership

Guest service

Hotel systems

Job description

Auberge is seeking a Director of Front Office at The Knox, Auberge Collection in Dallas to lead all front office operations, shaping guest and team member experiences. This role partners with the Hotel Manager and senior leaders to drive guest satisfaction, loyalty, and financial performance through strategic leadership and seamless service.

The ideal candidate brings 2–4 years of luxury hotel front office leadership, outstanding communication, and a passion for delivering world-class guest