Luxury Front Office Director

Auberge Collection; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

The Knox Hotel Employer LLC’s Auberge Collection property in Dallas seeks a Director of Front Office to lead all front office operations, ensuring a seamless and personalized guest journey from pre-arrival through departure and follow‑up.

Reporting to the Hotel Manager, you will mentor the front office team, develop SOPs, and drive guest satisfaction while supporting overall financial performance. Flexible scheduling is required for this luxury property.

Qualifications

• 2-4 years of experience as a Front Office leader within a luxury hotel environment strongly preferred.
• Demonstrated ability to communicate effectively, providing clear, concise, and professional direction required.
• Strong passion for delivering exceptional guest service and creating memorable experiences required.

Responsibilities

• Lead, mentor, and develop front office team members, fostering a culture of excellence and accountability.
• Oversee all aspects of the guest journey, including pre-arrival planning, check-in, in-house experience, and departure.
• Develop and implement departmental SOPs and training materials.
• Ensure consistent delivery of personalized, high-quality service in alignment with luxury standards.
• Partner with the Hotel Manager and other departments to optimize daily operations and guest satisfaction.
• Utilize communication tools to execute timely, thoughtful guest interactions.
• Monitor guest feedback and implement strategies to improve satisfaction scores.
• Proactively resolve guest concerns and service recovery situations with professionalism and urgency.
• Drive departmental performance, focusing on guest experience, team engagement, and financial results.

Skills

Front Office leadership

Luxury hotel operations

Team mentorship

Guest service excellence

Job description

The Knox Hotel Employer LLC’s Auberge Collection property in Dallas seeks a Director of Front Office to lead all front office operations, ensuring a seamless and personalized guest journey from pre-arrival through departure and follow‑up.

Reporting to the Hotel Manager, you will mentor the front office team, develop SOPs, and drive guest satisfaction while supporting overall financial performance. Flexible scheduling is required for this luxury property.