Luxury Front Office Leader — Guest Experience

White Lodging Services, Inc.; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits from day 1

Parental leave

Paid time off with rollover

401(k) with company match

Wellness tools

Referral bonuses

Leadership development opportunities

Tuition reimbursement

Employee discounts on rooms/dining

Job summary

White Lodging Services, Inc. is hiring a Front Office Supervisor for Hotel Trinity in Austin, TX.

You will lead the arrival, departure, and guest experience with a human, personalized approach, guiding a high-performing team to shape a warm, tailored stay for every guest. Collaborating with Guest Experience, Housekeeping, and other departments, you’ll set departmental strategies, coach leaders, and monitor guest service scores to drive satisfaction and flawless execution at every touchpoint of a

Qualifications

• Experience leading a front desk or related guest services function in a hotel.
• Strong communication and problem-solving skills with a guest- and team-focused mindset.
• Ability to coach, motivate, and develop leadership peers and staff.
• Familiarity with front office procedures and hotel systems (PMS/POS).

Responsibilities

• Oversee Front Desk, PBX, and Bell operations to ensure seamless guest service.
• Develop and implement strategies to improve financial performance and guest satisfaction.
• Lead and mentor front office leadership, including coaching and evaluations.
• Ensure adherence to policies, standards, and brand requirements.
• Collaborate with departments to optimize guest experience and communication.
• Monitor guest service scores and implement actions to improve results.

Skills

Front office leadership

Communication

Problem-solving

Team development

PMS/POS systems

Hospitality standards

Tools

PMS

POS

Job description

White Lodging Services, Inc. is hiring a Front Office Supervisor for Hotel Trinity in Austin, TX.

You will lead the arrival, departure, and guest experience with a human, personalized approach, guiding a high-performing team to shape a warm, tailored stay for every guest. Collaborating with Guest Experience, Housekeeping, and other departments, you’ll set departmental strategies, coach leaders, and monitor guest service scores to drive satisfaction and flawless execution at every touchpoint of a