Guest Experience Coordinator - Senior Living

Atria Senior Living; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health insurance

401(k) employer match

Tuition reimbursement

Job summary

Atria Senior Living is looking for an on-site receptionist/clerical team member in San Diego. The role involves handling calls, greeting visitors, managing calendars, and supporting daily office operations with a customer-focused approach.

The position requires a high school diploma or GED (or equivalent experience), basic first aid/ CPR as required, and the ability to read, write, and communicate clearly. Training programs are provided.

Qualifications

• High school diploma or GED; or 1–3 years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier.
• Able to read, write, and communicate effectively in one-on-one and small group situations.

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing oriented way; forwards to appropriate personnel.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate.
• Welcomes on-site visitors and orients them to staff and facilities.
• Coordinates guestroom reservations and maintains appointment calendars.
• Distributes mail and publications; maintains copy and fax machines.
• Orders, receives, and maintains office supplies.
• Collects rent checks and assists with billing information.

Skills

Customer service

Phone etiquette

Multitasking

Education

High school diploma or GED

Job description

Atria Senior Living is looking for an on-site receptionist/clerical team member in San Diego. The role involves handling calls, greeting visitors, managing calendars, and supporting daily office operations with a customer-focused approach.

The position requires a high school diploma or GED (or equivalent experience), basic first aid/ CPR as required, and the ability to read, write, and communicate clearly. Training programs are provided.