Front Desk & Guest Experience Coordinator

Atria Senior Living, Inc.; Bay Shore (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Atria Senior Living, Inc. is seeking a welcoming front desk clerk to manage resident inquiries, answer phones cheerfully, and route calls to the appropriate staff. You will coordinate guestroom reservations, handle mail and deliveries, and assist with basic clerical duties on site.

The ideal candidate will have a high school diploma or GED, strong communication and math skills, and the ability to multitask in a fast-paced, community setting.

Qualifications

• Minimum HS diploma or GED; related experience preferred.
• Basic First Aid and CPR certification where required.
• Able to read/write simple instructions and memos; basic arithmetic.
• Able to operate telephone, fax, copier and other office equipment.

Responsibilities

• Answers incoming telephone calls cheerfully and directs to appropriate personnel.
• Retrieves messages and forwards to staff; delivers messages when needed.
• Gives information about the community and directions to callers.
• Welcomes on-site visitors and announces them to staff.
• Coordinates guestroom reservations and maintains calendars.
• Receives, sorts and routes mail and deliveries.
• Maintains office supplies and basic clerical duties (filing, photocopying).
• Collects rent/meal payments and assists bookkeeping with billing as needed.
• Performs other duties as assigned.

Skills

Customer service

Strong communication

Multitasking

Attention to detail

Education

High school diploma or GED

First Aid/CPR certification

Tools

Telephone system

Fax machine

Photocopier/Office equipment

Job description

Atria Senior Living, Inc. is seeking a welcoming front desk clerk to manage resident inquiries, answer phones cheerfully, and route calls to the appropriate staff. You will coordinate guestroom reservations, handle mail and deliveries, and assist with basic clerical duties on site.

The ideal candidate will have a high school diploma or GED, strong communication and math skills, and the ability to multitask in a fast-paced, community setting.