Guest Experience Coordinator - On-the-Go Hospitality

National Corporate Housing; Indianapolis (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, and vision insurance

401k plan with discretionary match

Life insurance, short/long-term-disabi

Supplemental life insurance, critical-

Disability coverage

Paid time off

Paid volunteer time

Wellness program

Free use of corporate apartments when/

Job summary

National Corporate Housing is seeking a Guest Experience Coordinator to ensure a seamless stay for residents from arrival to departure. This hands-on role focuses on apartment readiness, real-time guest support, and personalized touches to create a home-like experience.

The ideal candidate is organized, dependable, and passionate about delivering exceptional service in a fast-paced environment, with regular local daytime travel and collaboration with a local team.

Qualifications

• Requires high school diploma or GED.
• Age 18+ and legally eligible to work.
• Proficient with Microsoft Office and basic computer programs.
• Strong communication and customer-service mindset.

Responsibilities

• Conduct pre-move-in and post-move-out walkthroughs to assess readiness.
• Document and escalate any issues, damages, or concerns in a timely manner.
• Deliver an outstanding guest experience by serving as the go-to contact during the resident's stay.
• Respond to guest needs promptly, including local daytime travel to deliver items or resolve issues.
• Personalize move-in gifts and maintain inventory of welcome materials.
• Maintain and track local lockbox inventory for guest access.
• Coordinate with vendors for furniture and service deliveries, pickups, and installations.

Skills

Communication skills

Self-starter

Team player

Local daytime travel

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

National Corporate Housing is seeking a Guest Experience Coordinator to ensure a seamless stay for residents from arrival to departure. This hands-on role focuses on apartment readiness, real-time guest support, and personalized touches to create a home-like experience.

The ideal candidate is organized, dependable, and passionate about delivering exceptional service in a fast-paced environment, with regular local daytime travel and collaboration with a local team.