Onsite Guest Experience Coordinator

Platinum Coastal Group; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level candidate for an on-site role focused on shaping a positive customer experience through direct interaction with customers, clients, and onsite coworkers.

You will support check-ins, requests, and service touchpoints while coordinating needs with various departments and tracking feedback to identify recurring opportunities for service improvement.

Qualifications

• Personable, dependable, and able to communicate professionally in a fast-moving environment.
• Transferable experience from retail, hospitality, customer service or other people-facing work may be relevant.

Responsibilities

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

Skills

Customer

Customer service

Customer experience

Job description

Platinum Coastal Group is seeking an entry-level candidate for an on-site role focused on shaping a positive customer experience through direct interaction with customers, clients, and onsite coworkers.

You will support check-ins, requests, and service touchpoints while coordinating needs with various departments and tracking feedback to identify recurring opportunities for service improvement.